Shipping & Refunds

Shipping:

We currently ship to Australia, New Zealand, Northern America, Asia and Western Europe. Shipping times may vary depending on what state/area you live in.

Shipping is by Sendle or Australia Post and will usually arrive to your door within 2-7 business days.

New Zealand shipping time is 4-6 business days

Northern America, Asia and Western Europe shipping time is 6-13 business days

Our shipping DOES NOT INCLUDE INSURANCE. All care will be taken to ensure your order is packed correctly however we cannot accept liability for any damages caused after your order has been sent.

Express shipping is available upon request at an extra cost.

Refunds/Returns:

Unfortunately we cannot accept any refunds or returns on 'change of mind' or custom made purchases. We will provide refunds on any product deemed faulty or different to that that was ordered. 

We take all care to ensure your product is 100% satisfactory. If by any means you are unhappy with your product please contact us within 7 business days and we will work together to ensure any issues are rectified.

Austin Lee Designs cannot accept any liability for products lost/damaged after the shipping process.